Our support team is dedicated to assisting you with:
Troubleshooting technical issues within the Compliant platform (e.g., chat errors, Custom Modes).
Clarifying features, functionality, and best practices for secure use.
Account setup and management (including billing and subscription changes).
Our team of specialists is ready to assist you and ensure your experience with Compliant is seamless and secure. You can contact us through the following channels:
Email Support: For detailed inquiries, billing questions, or non-urgent technical support, please contact us directly at our dedicated support email: support@compliantchatgpt.com. Our team monitors this channel closely during business hours (8:00 AM ET to 6:00 PM ET).
Intercom (In-Platform Chat): For quick questions or immediate troubleshooting while you are using the platform, utilize the built-in Intercom chat widget. Our specialists are available directly within the Compliant interface to provide real-time assistance.
Knowledge Base and FAQs: For immediate answers, documentation, and step-by-step guides on features and integrations, please consult our comprehensive FAQs. This resource is available 24/7 to help you find solutions quickly.
We strive to respond to all support inquiries within a reasonable timeframe. Under our SLA, the first response time is within 48 hours on business days.
We are committed to helping you use Compliant with powerful third-party tools like Zoom.
Compliant's Responsibility: We provide support for issues related to
The connection process between Compliant and Zoom.
The proper analysis and generation of chat summaries from Zoom transcripts.
Errors or issues arising within the Compliant interface after a Zoom meeting has been processed.
Third-Party Responsibility: Our support does not cover issues arising directly within the Zoom platform, including:
Our support does not cover issues arising directly within the Zoom platform, including:
Problems with Zoom account features (e.g., billing, login, video quality).
Errors related to Zoom's cloud recording or transcription functionality.
Zoom-specific settings, such as enabling Cloud Recording.
BAA and Compliance Disclaimer: To ensure full HIPAA compliance, a Business Associate Agreement (BAA) is required with Compliant. Your organization must also maintain a separate BAA with Zoom, as the BAA between your organization and Compliant applies exclusively to Compliant’s services.
